All of our products are made to order. Once we receive your order, please allow up to 10 business days for processing before shipment.

Shipping timelines vary depending on the size of your order and the shipping method you select. Smaller packages typically arrive within 3–5 business days via USPS Ground Advantage. Larger packages, like our Starter Kits, may take up to 3 weeks when shipped with Ground, as they often travel by boat from Hawaii.

If you need faster delivery, we recommend selecting USPS Priority Mail, which usually arrives within 3–4 business days. Please note that selecting a faster shipping method does not speed up our turnaround time.

Please note that all delivery timeframes are estimates, not guarantees.

No. Our processing time is up to ten business days for all orders. Selecting Priority Mail or UPS Worldwide Expedited at checkout only shortens the shipping time itself.

We manufacture and ship everything from Hawaii.  You'd think that would make shipping times longer, but because everything goes airmail, it's actually a lot faster than shipping from most places within the mainland USA. 

Shipping costs vary based on the size, weight, and destination of your order. Rates are calculated automatically at checkout, and you’ll be able to see all available shipping options before completing your purchase.

We currently ship internationally to many countries. Check out Shipping Policy for a full list. We expect to slowly increase the number of countries that we ship to. If we don't currently ship to you, please contact us!  We will do our best to add your country to our shipping destinations ASAP!

Please see our Shipping Policy.

Please contact your local post office. They're the best resource for you as they were the last people to have your package in-hand. You'll likely have to physically visit as local post-offices commonly don't have the resources to handle calls. Please see our Shipping Policy for more information.

The freebie cutters are gifts included in all orders of $25 or more, calculated after discounts are applied. This does not include shipping.  If you think you should have received a freebie and didn't, please write us!  We're very sorry to have forgotten to include this gift.  We will send you one immediately! 

We change the free gift periodically. We also try to check everyone's previous orders so we don't send duplicates. If you order again before we change the free gift, we'll usually send another freebie instead. We'll do our best to choose a freebie we think you'll like! If you would like duplicates instead of different freebies, please let us know via email or messenger once you place your order.

No, we do not offer free shipping. Instead, we have a Tiered Discount Program designed to help you save based on your order total. This allows you to enjoy discounts on your purchase, even as shipping and material costs continue to rise.

Our tiered discounts automatically apply to all eligible items in your cart, and shipping is calculated separately at checkout. This means you receive a direct discount on your products without any hidden costs.

If you have any questions about our discounts or need help with your order, please reach out to us. We’re always happy to help!

Using detailed cutters can be a bit tricky, as they require specific clay thickness and proper techniques to achieve the best results. To help you master these techniques, we've prepared a comprehensive article and video that provide step-by-step guidance. Check out this resource to enhance your cutter experience.

If you have any more questions or need further assistance, please feel free to reach out to us. We're here to support you in creating beautiful clay creations.

Gently remove any clay stuck in crevices with the included pin tool. Try not to pry clay out as the sideways force may break the cutter. Hand wash only with soap and water or isopropyl alcohol. Scrub when necessary with the included brush. You may also use baby wipes or any soft brush you may have. Firm brushes will scratch the resin.

The smoother, shiny side goes down while the more textured side goes up. The smooth surface of the silk screen should cling to your clay.

You can also hold the silkscreen by one of the short sides and let it dangle. The concave side is the one that goes down on the clay.

After you peel your screen off your clay, immediately submerge the screen into a container of cool water and rub the paint off of it with your fingers or another similarly soft tool or brush. You can also run your screen under cool water, rubbing the paint off as you go.  If you do not immediately clean your screen, the acrylic paint will dry in the mesh, and you won't be able to use your screen again. Check out our article and video on how to use and clean silkscreens: Using and Cleaning Silk Screens

Please reach out through our Contact Page or email us at Info@TheClayImpress.com

Unfortunately, we aren't taking any custom orders at this time.

We do accept returns of unused and undamaged tools. Please see our Return and Refund Policy for more information.

Great question! When working with small clay objects, we find it much easier to think in millimeters and centimeters—they offer a level of precision that just feels natural for the delicate details of our designs. During the 3D modeling process, using metric measurements became second nature to us. To make things easier, we've included plenty of pictures to help you visualize the scale. We hope this approach makes everything clear and convenient for you!